Terms & Conditions

Last updated: 2 May 2026

1. Acceptance of Terms

By accessing this website or placing an order with Soybag Pvt. Ltd. ("Soybag"), you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

2. Products & Descriptions

We make every effort to describe our products accurately. Product images are for illustrative purposes and may vary slightly from the actual product. Nutritional values are approximate and may vary by batch.

All Soybag products are 100% vegetarian, cholesterol-free, and contain zero preservatives unless otherwise stated on the product packaging.

3. Ordering

Orders can be placed via:

• WhatsApp: +91 90625 94320
• Phone Call: +91 90625 94320 (Mon–Sat, 9am–7pm)
• Website: Through the Order button on any product page (redirects to WhatsApp)
• Social Media DM: Instagram or Facebook @soybagprivate

An order is confirmed only upon our explicit confirmation via WhatsApp or phone. We reserve the right to cancel any order at our discretion.

4. Pricing & Payment

All prices are in Indian Rupees (INR) and are subject to change without prior notice. Payment is accepted via methods communicated at the time of order confirmation. We do not store any payment card information.

5. Delivery

We deliver across Kolkata and surrounding areas. Delivery timelines will be communicated at the time of order confirmation. Soybag is not liable for delays caused by factors beyond our control, including traffic, weather, or third-party logistics partners.

6. Storage & Handling

All frozen products must be stored in a deep freezer at -18°C upon receipt to maintain quality and freshness. Soybag is not responsible for spoilage arising from improper storage after delivery.

7. Returns & Refunds

Due to the perishable nature of frozen food products, we generally do not accept returns. However, if you receive a damaged, incorrect, or spoiled product, please contact us within 24 hours of delivery with photo evidence and we will arrange a replacement or refund at our discretion.

8. Intellectual Property

All content on this website — including text, images, logos, and product descriptions — is the intellectual property of Soybag Pvt. Ltd. Reproduction, distribution, or use without prior written permission is strictly prohibited.

9. Limitation of Liability

Soybag Pvt. Ltd. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services beyond the value of the order placed.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

12. Contact Us