Privacy Policy

Last updated: 2 May 2026

1. Introduction

Soybag Pvt. Ltd. ("Soybag", "we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us to place an order.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and delivery address when you place an order or contact us.
• Order Information: Products ordered, quantity, and delivery preferences.
• Communication Data: Messages sent via WhatsApp, email, or our contact form.
• Usage Data: Pages visited, time spent, browser type, and IP address (collected anonymously for analytics).

3. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Communicate with you about your order status
• Respond to your enquiries and provide customer support
• Send promotional updates (only with your consent)
• Improve our products, services, and website
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Delivery partners solely for the purpose of fulfilling your order
• Payment processors where applicable
• Legal authorities if required by law

5. WhatsApp & Third-Party Platforms

When you contact us via WhatsApp, your messages are subject to WhatsApp's own Privacy Policy (Meta Platforms, Inc.). We do not store WhatsApp conversations beyond what is necessary to fulfil your order.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies in your browser settings; however, some features of the website may not function properly as a result.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.

9. Your Rights

You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us at the details below.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page.

12. Contact Us